At Buy Wholesale, we strive to provide the best customer service. You will find answers to frequently asked questions below, but if you don't find what you are looking for or have another question, please feel free to email us at [email protected]


What is Buy Wholesale?

Buy Wholesale is the world's premier sneaker and streetwear marketplace. We make it easier to buy and sell premium footwear, apparel, and accessories. Our merchandise is available online at and in person at our retail store at 47 Howard Street in New York City.

Are your sneakers new?

Buy Wholesale only sells 100% new and authentic items. Although the items are pre-owned, they are unworn and in pristine condition, unless otherwise noted. All of our merchandise is 100% authentic, guaranteed.

How do I know if the items are authentic?

All Buy Wholesale merchandise is 100% authentic, guaranteed. Our team of experts puts every item through a 10-point verification system to ensure its legitimacy.

How do you determine the prices of your products?

Buy Wholesale is a consignment marketplace, which means that we sell items on behalf of other individuals. The final determination on price is made by the consignor, but we work with them to help price items competitively.

Do you ship internationally?

Buy Wholesale ships to most countries. However, we do not ship to Mexico, Russia, and North Korea.

Am I responsible for duties & taxes if I'm purchasing from overseas?

All orders ship from the US. As of March 11 2019, all orders placed in Australia, Canada, Europe, Hong Kong, Japan, Korea, and Singapore all duties and taxes will be shown to you at checkout, and paid when you place your order. There will be no additional duties required when the order is shipped and delivered to your destination. For orders placed in China, duties and taxes will be collected on delivery, and are therefore not collected when you place your order.

What does it mean when there is an asterisk next to the size of an item?

An asterisk next to the size of an item means that it is being sold as Conditional. Although all merchandise is new and unworn, certain items may have certain conditions such as yellowing or a damaged box. You can see a list of the specific conditions of a particular item by selecting the size with the asterisk on the product description page.

What does it mean when it says Notify Me?

When an item says "Notify me" it means that the particular size is not currently in stock. It means that the product is not currently in stock. If you click on Notify Me and submit your email address you will receive an update when the item becomes available.

Where is my order coming from?

Everything Buy Wholesale sells is stored in one of our warehouses. Having all the merchandise on hand allows us to verify authenticity and ship items faster.

What sizes are shown on the website? lists U.S. sizes. To see a size conversion chart, click the Sizing link below the Add To Cart button on the product description page. Size conversions vary by brand and model.

I have a coupon code. How do I use it?

After you add an item to your cart, you can redeem a coupon code by clicking on the Cart button in the upper right corner of your browser window. Select "Click here to apply Promo Code/Gift Card" underneath the red Checkout button. Enter your promo code and then click Apply. If the code is accepted, you will see the discount applied in your cart.

If a sneaker is available online, does that mean I can buy it in the Buy Wholesale retail store?

Not all of our inventory is available in-store. Some items are stored in a separate facility. The best way to find out if a product is available in the store is to visit during regular business hours, 12 PM–8 PM ET daily.

Do you sell gift cards?

At this time, Buy Wholesale does not offer gift cards.

How do I contact Buy Wholesale?

You can email us anytime at [email protected] Our customer service department is staffed from 10 AM–7 PM ET daily. We try to reply to all customer service requests within 24 hours.


When will my order ship?

Orders may take up to 3 days to process. Orders may take longer to process during sales and promotions. Shipment times will vary based on the shipping method and provider that you select for your order. We ship orders Monday through Saturday, except on the following U.S. holidays:
- Easter
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving
- Christmas Eve
- Christmas Day
- New Year's Eve
- New Year's Day

How long do the different shipping options take?

Shipping options will vary based on the exact delivery address. With ground shipping, an order may take 4-7 business days to arrive at its destination after it has been processed. With 2-day shipping, packages typically arrive within two business days after an order has been processed. International orders can take 4-7 business days to arrive at their country of destination, but customs processing times will vary from country to country.

How can I track my order?

Once your order ships, you will receive an email that includes a tracking number for the shipment. You can also enter the Order ID number from your order confirmation email here. If you have created a Buy Wholesale account, your can go to My Account and select My Orders to view your current orders.

Can I change the address on my order?

Once an order has been completed, we can only deliver the item to the shipping address that was originally provided.
If you create a Buy Wholesale account, you can update your shipping and billing addresses for future orders by logging in and selecting Address Book.

Can I change the size, colorway, or model of my order?

Once an order has been placed, we cannot make any adjustments to size, color, or model.

Can I cancel my order?

We try to ship orders as quickly as possible so they get to customers faster. This means we cannot cancel an order after the shipping process has begun. We will do our best to process cancellation requests, but cannot guarantee that we will be able to do so. Cancellation requests submitted after the shipping process has begun are subject to our standard return policy, which is outlined below.

How do I return my purchase?

We hope you enjoy your purchase, but if you need to make a return, we will gladly issue a store credit for the item if the return is accepted. Here's what you need to know about processing a return: - Only domestic U.S. orders at are eligible for returns. All sales are final on international orders, except when there is a fulfillment error by Buy Wholesale.
- Return requests must be submitted at within 3 days after the item has been delivered to you.
- The item being returned must be shipped to Buy Wholesale within 3 days after the return is accepted.
- The item being returned must be unworn with the original Buy Wholesale hangtag intact.
- For online returns, you will receive a prepaid FedEx shipping label which you can use, if you choose, for a fee of $10. If you choose another shipping provider, Buy Wholesale recommends using one that provides a tracking number. Buy Wholesale is not responsible for lost or damaged returns.
- If a return is accepted, we will issue a credit for the original purchase price, minus a 10% restocking fee and shipping costs. Store credit is non-transferable and can only be used at No refunds will be granted.

I received confirmation that my return has been delivered. When will I receive my store credit?

It may take up to 10 business days for store credit to be issued after a returned item has been received.

How do I redeem my store credit?

Store credit for your return will be automatically added to your Buy Wholesale account. (If you do not have an account, we will create one for you when we process your return and send you an email with login instructions.) To redeem the store credit, simply login to your Buy Wholesale account before making your next purchase and the credit will be applied to your order.

It says my order was delivered but I didn't receive it. What should I do?

Please email our customer relations team at [email protected] with the subject line "Missing Order." We will work with the shipping provider to locate your package. If we are unable to locate the package, we will open a claim to investigate the matter. Please allow 3-4 weeks for a claim to be completed. We will contact you as soon as we have an update on the status of your package.


How do I sell products with Buy Wholesale?

There are two ways to consign merchandise with us. You can visit us in person at our Market Center at 305 Canal Street, New York, NY 10013. The Market Center is open daily from 12 PM–8 PM ET. There is a limit of 10 pairs for walk-in consignment customers. Consignors who wish to sell more than 10 pairs should email [email protected] to schedule an appointment to drop off their shoes. Consignors outside of the New York area can visit to find out more about selling with us and to sign up for our Seller Portal.

Can I sell items other than sneakers?

At this time, Buy Wholesale only accepts sneakers from consignors.

How much do I get when my items sell?

After an item sells, the consignor will receive payment for 80% of the final sale price.

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